When you think of the US legacy carriers you don't really view them as being customer friendly. That has changed today with United's elite members. They are rolling out complimentary upgrades for all elite members. This is something that Northwest did in the past. I couldn't be more elated when I received the news via email this afternoon...
We know how you value the ease of travel being an elite member brings to you. Now we're making it even easier. In the second quarter of 2010, we’ll automatically request an Unlimited Domestic Upgrade on behalf of all elite members and up to one companion when they travel within the Continental U.S., Hawaii, Alaska, Canada, Central America, and the Caribbean.
When Unlimited Domestic Upgrades are launched, we’ll be transitioning all of our elite members to the new upgrades, replacing 500-Mile Upgrade certificates. Elite members can still use their existing Regional Upgrades during their full 12-month validity period. However, new certificates will no longer be issued. If you’re not an elite member, don’t worry – you’ll still be able to use your existing certificates any time during their full 12-month validity period, just like you do today.
Further details on Unlimited Domestic Upgrades and other exciting enhancements will be available on Mileageplus.com in early 2010. Stay tuned.